Our employees live them every day:
- Customer Focus
- Understand and communicate effectively with the customer to clearly determine customer requirements, be responsive to customer requests, meet our obligations and foster a long-term, professional relationship with the customer.
- Trust and Respect
- Demonstrate trust and respect for all team members and customers by seeking input from others, honor commitments, share information with team members and customers, include others in the decision making process and be receptive to feedback from others.
- Results-Oriented
- Achieve results by employing the appropriate and agreed upon quantitative and/or qualitative measures to evaluate success, keep realistic promises, rely on a high level of expertise to achieve results and not confuse effort with results.
- Authority / Knowing Our Jobs
- Take responsibility for actions within the boundaries of your role and refer issues to others as appropriate. Be knowledgeable, prepared and articulate within your areas of expertise.
- Teamwork
- Demonstrate commitment to group goals and purpose, assume the success of the business and support department goals through individual acts, help others to find solutions to problems, and establish and maintain effective working relationships.
- Open Communication
- Communicate expectations, information, priorities and goals regularly, express yourself articulately and appropriately for the audience and evaluate feedback suitably.
- Recognize and Reward
- Acknowledge contributions made by team members and provide timely feedback. Recognize the expected and seek opportunities to reward the exceptional.
- Empowerment and Accountability
- Take initiative and seek support to achieve objectives, hold yourself and others to measurable, world-class, corporate and customer standards, and leverage a network of contacts across the organization, profession and industry.
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